Thank you for visiting and shopping at Jersey AZ. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.

Shipment processing time

Production Time: 7 – 9 days

Shipping Time: 

• This is a special event item. It may take up to 18 – 21 working days from the date that it is shipped out to be delivered. Orders containing this product will be shipped separately.

Receiving Time = Production Time + Shipping Time

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 7 days.

Customs, Duties and Taxes Jersey AZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Refund if item damaged

If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.

Please save all packaging materials and damaged goods before filing a claim.

Refund if package lost

If your package has no tracking updates for over 30 days in transit, you can apply for a free reshipment or refund. If you do end up receiving the package, you can keep it for free without needing to return it.

60-Day undelivered refund

If your package isn’t delivered within 60 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 65 days, an automatic refund will be issued. If it arrives later, you can keep it for free without needing to return it.